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May 03, 2024
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BUS 690 - Quantitative Process Improvement in Organizations
This course will explore the organization as a system, consisting of numerous processes, and how to recognize, understand, and interpret data in this system, using measures to improve key processes to achieve results, not only in organizational performance, but customer and employee satisfaction. The focus is on knowing what to measure to improve key processes within the system, and thus making the system more effective and efficient. Using the PDCA model, students will develop skills in using project management and continuous improvement tools in problem identification, process-mapping, accurate data collection, charting, and analysis, root cause analysis, and solution development and testing. Students, as business professionals, will complete a major project utilizing the methods and tools from this course to develop skills in systematic process improvement, while providing the opportunity to apply their learning in the world of business, education, healthcare, government, and non-profit. No statistical or mathematical background is required.
Credits: 3
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