Dec 05, 2021  
2020-2021 Rivier Academic Catalog 
    
2020-2021 Rivier Academic Catalog [ARCHIVED CATALOG]

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BUS 659 - Crisis Management and Conflict Resolution


This course helps students understand risk situations that can precipitate a crisis and the basics for identifying, preventing and controlling crisis situations. The course focuses on contemporary management techniques and their application at different stages of a crisis, including rapid communication, decision making and conflict management. Case studies are examined covering a variety of contemporary emergency response scenarios. Emphasis will be placed on the increasing number of technological hazards based on healthcare information system connectivity. The course concludes with guidance on damage control and the restoration of services and employee confidence. This course is designed for individuals who are interested in expanding their understanding and skills in the management of healthcare crisis situations

Credits: 3



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