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    Rivier University
  Nov 23, 2017
2017-2018 Graduate Catalog
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BUS 690 - Quantitative Process Improvement in Organizations


This course will explore the organization as a system, consisting of numerous processes, and how to recognize, understand, and interpret data in this system, using measures to improve key processes to achieve results, not only in organizational performance, but customer and employee satisfaction. The focus is on knowing what to measure to improve key processes within the system, and thus making the system more effective and efficient. Using the PDCA model, students will develop skills in using project management and continuous improvement tools in problem identification, process-mapping, accurate data collection, charting, and analysis, root cause analysis, and solution development and testing. Students, will develop skills to systematically improve processes in any sector, such as manufacturing, services, education, healthcare, government, and non-profit environment. No statistical or mathematical background is required.

Credits: 3

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